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Selling With Payl8r

Do Payl8r offer instore and online?

Yes, Payl8r offers in-store and online retail finance.

When does my business receive payment on sales?

Merchants are paid the next working day for accepted orders. 

What is the difference between unregulated and regulated loans?

Unregulated loans contain no interest and must be under 12 months. These loans are typical in the buy now pay later industry and suit low value purchases. 

Regulated loans either contain interest and/or are over 12 months in term and, as such, retailers and merchants must hold the appropriate Financial Conduct Authority (FCA) permissions. Fortunately, Payl8r is able to provide retailers with authorised FCA permissions through onboarding them as an Introducer Appointed Representative (IAR). 

Does my business meet the minimum criteria?

To become a Payl8r partner you must have 3 months trading history, be a UK registered limited company, or sole trader.

How can I offer Payl8r to my customers?

By becoming an Introducer Appointed Representative of Payl8r, you can offer customers the option to split the cost of purchases at checkout, both online and instore. To get started, simply get in touch with us at retailers@payl8r.com or by completing our online enquiry form.

How can businesses promote finance options to customers?

Businesses can promote finance by clearly displaying payment options across their website, product pages, checkout, and in-store. Payl8r provides approved marketing materials to help merchants communicate finance options clearly and compliantly. All adverts created outside of these templates should be sent into our in-house team for review before publishing.

What finance marketing tools can help merchants increase awareness?

IARs can promote finance using website banners, product page messaging, checkout notifications, in-store signage, and approved marketing materials provided by finance partners like Payl8r.

How long does a finance application take to complete?

Payl8r applications are designed to be quick and simple, with most completing in under 5 minutes. Customers can complete an online application and receive an instant decision in most cases, with affordability checks completed where required.

What factors affect a customer’s finance approval decision?

Finance decisions consider factors such as affordability, credit history, income, and the customer’s ability to manage repayments. Payl8r uses responsible lending checks, including Open Banking where required, to support fair decisions.

How do customers manage their payment plans after checkout?

After completing their purchase, customers can manage their repayments through Payl8r’s customer portal, including accessing information about their payment plan and keeping track of upcoming payments.

Why do customers prefer flexible payment options?

Flexible payment options give customers more choice when making purchases. By spreading the cost over manageable repayments, customers can better budget for larger purchases.

How can finance help businesses sell higher-value products?

Finance can help make higher-value purchases more accessible by allowing customers to spread payments over time. This can help businesses increase conversions and give customers more confidence when purchasing higher-ticket products.

How does checkout finance improve the online shopping experience?

Checkout finance gives customers more flexibility at the point of purchase. By offering payment options directly within the checkout journey, businesses can reduce barriers and create a smoother buying experience.

What payment plans can businesses offer for purchases between £250 and £1,500?

Payl8r offers flexible finance options for eligible purchases, allowing customers to spread costs through manageable repayment plans. With finance from £50 to £3,000 over 3 to 24 months, with instant applications, real-time decisions, and Open Banking checks to help ensure customers only borrow what they can afford.

What information does a business need to apply for retail finance?

When applying with Payl8r companies must be:

  • UK-based limited company or sole trader.
  • 3 months or more trading history.
  • Must have a Website or Storefront.
Why should businesses offer more than one finance option?

Different lenders have different lending criteria. Offering more than one finance option helps businesses support more customers by providing alternative routes to finance where appropriate.

What is second-line finance and how does it help businesses?

Second-line finance works alongside a business’s existing finance provider. When a customer is declined by a primary lender, Payl8r can act as a second-line lender, providing an alternative finance option to help businesses recover sales that may otherwise be lost.

How can UK businesses allow customers to spread payments over 24 months?

Businesses can offer retail finance, allowing eligible customers to spread the cost of purchases through manageable repayment plans. Payl8r offers finance options from 3 to 24 months, giving customers a variety of plans to suit their situation.

What finance options can UK retailers offer customers at checkout?

UK retailers can offer finance options such as regulated consumer credit, which include interest-bearing credit agreements or regulated Deferred Payment Credit (DPC) which covers interest free credit up to 12 months / 12 installments. Payl8r offers both types of regulated consumer finance.

How can I offer customer finance without changing my existing payment option?

Second-Line finance allows Payl8r to work alongside existing payment setups, letting businesses introduce an additional layer of finance without replacing their current Lender.

What is checkout finance and how does it benefit merchants?

Checkout finance allows customers to spread the cost of their purchase through manageable repayments. For merchants, it provides another payment option that can help improve customer choice and support more completed purchases.

When should a business offer finance options to customers?

Businesses should consider offering finance when customers are purchasing higher-value products or services, or when spreading payments could make purchases more accessible.

What is the difference between interest-free and interest-bearing finance options?

Interest-free finance allows customers to repay the purchase amount without interest. Interest-bearing finance includes interest charges as part of the repayment plan. If the interest-free plan is under 12 months or 12 installments, it will be a Deferred Payment Credit Agreement, whereas Payl8rs options that include interest will be Consumer Credit Agreements.

Can service-based businesses offer customer finance?

Yes. Service-based businesses, including training providers and education businesses, can offer finance options to help customers spread the cost of their services through manageable repayments. You can read more about the success of our merchant partners here.

Which industries benefit most from offering customer finance?

Many industries can benefit from offering finance, particularly sectors with higher-value purchases such as furniture, electronics, automotive, training, education, sports equipment, and musical instruments.

Business Account

How do I process a refund for a customer?

Should any customer require and be eligible for a refund, whether it be a full or partial one, this can be processed in your Retailer Portal with a simple click of a button.

What does it mean to be an IAR on Payl8r’s FCA License?

An Introducer Appointed Representative (IAR) status allows you to advertise and offer your customers Payl8r’s regulated finance product. Payl8r supports you along the way through expert onboarding and provides IAR toolkits and training to make this a simple and efficient process. 

With Payl8r as your Principal Firm, there is no requirement for your business to apply directly with the FCA for authorisation. Furthermore, Payl8r is accountable for any regulated credit activity that your business carries out.

What support do I get from Payl8r?

We have ongoing support for our merchants, whether it be technical or a general account query. Here are the contact details for our Support teams:

Phone: 0161 425 6363

General supportsupport@payl8r.com

IT Supportitsupport@payl8r.com

Our Open Hours are: 9am – 5pm Monday to Friday.

How do finance providers support customers who miss payments?

Payl8r encourages customers who are struggling with payments to contact us as soon as possible. We work with customers to understand their circumstances and provide appropriate support options.

What happens if a customer struggles to make repayments?

Customers experiencing payment difficulties should contact Payl8r as soon as possible. We work with customers to understand their situation and discuss available support options.

How does responsible lending protect customers and businesses?

Responsible lending ensures customers are offered finance that is suitable for their circumstances. It helps protect customers from unaffordable repayments while helping businesses provide finance responsibly.

What responsibilities do merchants have when offering finance?

Merchants should compliantly introduce finance options e.g. by using approved marketing materials and collateral, helping support good customer outcomes. Payl8r supports merchants with onboarding training and periodic compliance assessments.

How quickly can a business become an Introducer Appointed Representative?

The timeframe depends on the required checks, business information, and onboarding process. Payl8r supports merchants through the setup process to help them become ready to offer finance as efficiently as possible.

What costs are involved when offering finance to customers?

For merchants, any setup fees, monthly service fees, or transaction fees are clearly outlined before you partner with us and are tailored to your merchant account.

For customers on interest-free plans, no interest is added. For interest-bearing plans, interest is added as per the agreement, and the interest rate and total repayable amount are clearly stated before a customer commits. Late payment fees apply if payments are missed, but Payl8r offers a 28-day grace period to help customers get back on track before any fees are charged. All fees are outlined in the customer’s credit agreement.

Technical and Integrations

How does the integration work?

We link with a variety of web platforms

At Payl8r we offer different types of integrations to best suit your website. All our retailers receive an integration manual which maps out your journey whether you have chosen WordPress, Magento or a custom integration.

Plugin Installation

Once the plugin is installed on your site customers can select Payl8r on the checkout and follow our easy-to-use application form. As a retailer you will be able to track these orders from your dashboard where you can see a status of accepted, pending or rejected.

What is needed to activate my store for sales and to have my integration approved?

We will send you a unique username and public key when your website has been approved to go live. 

In order to approve a website, we look for the following:

  • Payl8r logo added to the footer of the website. Clicking the logo should take customers to www.payl8r.com 
  • Our information and demo calculator page should be added and working correctly in both desktop and mobile. 
  • The product page calculator should be clearly visible on each product page. Clicking ‘View More’ should bring up a modal which will show customers roughly what they will pay over their desired repayment period.
  • Payl8r payment gateway on checkout.

Once the above has been added you can email the Payl8r IT Team who will review your website and a member of our team will be back in touch.

Our IT Support Email: itsupport@payl8r.com

How can I test my checkout?

Once Payl8r has been added to your site, you can check that everything is working correctly by attempting to checkout. You will then see a test response which will let you know if our servers are talking to each other.

End-to-end testing will be completed just before you go live. A member of our team will be able to monitor from our back end to ensure everything is running smoothly.

I’m not receiving any orders, why?

You may not receive orders for the following reasons:

  • Your account is in test mode
  • Your account has not yet been approved
  • Customers have not completed the application form

It’s normal for curious customers to complete part of the application form without committing to payment. 

Does Payl8r have an integration guide?

Yes, Payl8r has an integration guide. Our onboarding team will send this via email once your account has been set up.

How do I reset my password?

You will receive login details to our Retailer Portal

If you’ve forgotten your password – Just click ‘I’ve forgotten my password’ and enter the email address linked to your account with Payl8r. You’ll receive instructions on how to reset your password within a couple of minutes. Don’t forget to check your spam mail.

How can I contact someone about support?

Please contact: 

General support: support@payl8r.com

Technical queries: itsupport@payl8r.com

Where do I send customers having trouble making purchases with Payl8r?

If a customer is having any issues with Payl8r please ask them to contact support@payl8r.com

What type of website platforms are accepted?

We can integrate with a huge variety of website platforms. Some of these include: 

  • Magento
  • WordPress
  • Shopify
  • Woocommerce
  • SquareSpace
  • BigCommerce

And many more.. 

How do I access transactional information?

You can view your orders by logging onto the retailer portal and selecting the ‘Orders’ tab. 

To view a statement of your account you can go to ‘Statements’ and follow the process to have a file emailed to you.

How do I update my contact details?

If you need to change your contact details, please contact us on support@payl8r.com

Which finance providers integrate with Shopify stores in the UK?

Payl8r integrates with Shopify, allowing UK merchants to add retail finance options directly into their online checkout experience. Our integration helps businesses offer flexible payment options without complex development work. Read this blog to find oout more.

Retailer Portal

What is the Payl8r Retailer Portal?

The Retailer Portal is your central hub for all your retailer needs. As well as viewing your accepted orders, this portal is where you will: 

  • Track your sales activity with Payl8r
  • Process refunds
  • Download your monthly statements and more.
How do I know if an order has been accepted?

All successful applications will trigger an automated confirmation email to the address that we have on file.

Payl8r also provides you with your own Retailer Portal where you can track the progress of live and accepted orders.

What else can I see in my Retailer Portal?

When you log on to the retailer portal you will have access to the following:

  • Orders
  • Statements
  • Resource hub 
  • Payment Card
  • Change Password
How can I add a new user in the Retailer Portal?

Only one user is permitted per account.

Can I see the difference between online Payl8r orders and instore orders on the Retailer Portal?

The Retailer Portal will only show online orders made by customers.

Which finance providers offer merchant portals to track applications and payouts?

Payl8r provides merchants with access to a dedicated portal where they can manage finance applications, monitor application progress, and view relevant transaction information and payouts.